Frequently Asked Questions

Due to the 5% deviation in practical working environment and the relative unstability of the temperature and humidity in the air flow, we suggest you to set the humidity value 5%-10% lower than you actually need.

Because heat will be generated inside from the compressor when the dehumidifier works, which needs to be brought out to force cooling down of the compressor by funneling the dehumidified air on its heated surface. This will ensure the long-lasting operation of the dehumidifier and avoid breakdown.

E1 - Humidity Sensor Failure - Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E2 - Defrosting Sensor Failure - Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E4 - Temperature Sensor Failure - Please unplug the machine and restart. If the failure still exists, please contact the customer service for support.
E7 - Full Tank Alarm. Please empty the water tank.

1. Please check if the doors and windows are opened which affects the dehumidification effect because of air flow-out. Close the doors and windows and other air ventilation outlets when open the machine.
2. Please check if the air inlet filter has been blocked that cause bad dehumidification performance. Clean the filter as often as needed.
3. There is a huge mismatch between the covering space and the dehumidification capacity of the machine.

We suggest you to call or email to our technical service for support. We will feedback to you within 24 hours and help to resolve all the problems our customers encounter.
Email: support@kesnos.com

Please check if the control panel has been locked. Press the “LOCK” button for 2 seconds to unlock if so.

“DEHUMIDIFY” flashing indicates the preset humidity level has been reached and the dehumidification process has been stopped.

The machine will keep running for 3 minutes to ensure effective dissipation of vapor and heat inside the machine after the humidity value has been reached.

1. The new material of new machine will generate some odor, which will be cleared after several days.
2. The air filter is too dirty or the evaporator and condenser surface is molded because of dust or foreign objects. Please wash the filter or keep evaporator and condenser surface clean.

Please check if the magnet on the float and if the float can be swung freely on the water. The machine will only automatically shut off when the float can be swung freely if the water tank is full.

This is to prevent whole machine shutdown because of the single non-functional failure.

Please shut off the machine to check if the filter mesh has been blocked and wash it before you power on the machine again.

Yes, the melting part of the magnet is to integrate the magnet into the hole of the float, not the material melts.

Phone: +1-(213)-895-4871
Email: support@kesnos.com